FAQ's
How do I place an order?
Place an order in 4 easy steps:
1. Search, choose and add your favourite Rebellion products to the cart.
2. Select your shipping and payment method.
3. Complete your payment and delivery details.
4. You will receive a confirmation email.
How do I know you have received my order?
After you have confirmed your order, you will receive an automatic generated e-mail confirmation.
I’ve just placed my order, and it says “item(s) processing”. What does it mean?
Your items are going to be shipped by our warehouse. Once shipped, you will receive an e-mail with a tracking number. In case of cancellation, you will be notified via e-mail and refunded for the due amount.
I have not received a confirmation e-mail. What should i do?
First check your spam filter. If you still have not received your confirmation e-mail, please contact our customer services
My delivery is missing an item. What should I do?
In the rare event you are missing an item, please click here to contact Customer Service so we can provide you with the necessary assistance.
Why has my payment been declined?
Your payment may have been declined for one of the following reasons:
- The payment card may have expired. Check that your card is still valid.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- You may have reached your card or credit limit. Contact your bank or finance provider to check that you have not exceeded the authorised purchase limit.
Do you offer student discount?
We do not currently offer student discount, however please sign up to our mailing list to be the first to know when we do launch new offers and discounts. We are always looking to improve the service that we can provide to our customers in order to give you the best deals.
What is a promo code?
Promo codes are personalised codes, issued on special occasions, that enables you to take advantage of exclusive promotions on services and products offered by Rebellion.
How old do I have to be to order products online?
In the UK, there isn't a specific legal age to buy clothing online. However, as some products can be considered age restricted due to language or graphics used within the designs, it is often a requirement to be 18 or older.
I am having general problems accessing / buying from your website.
We'd recommend trying another browser/device and also clearing your cookies and cache. If this doesn't help, then click here to get in touch with us and we'll do our best to help.